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Service Member and Family Support Services

Background

This section of PDHealth.mil provides information and guidance for service members and their families about the service member and family support services that are available from the military, VA, and the private sector. See Disclaimer.

Table of Contents


DoD Family Services

  • DoD
    • Joint Family Support Assistance Program (JFSAP augments existing family programs to provide a continuum of support and services based on member and family strengths and needs and available resources.)
    • MilSpouse.org (Military Spouse Resource Center is designed to assist the spouses of U.S. total force military personnel by providing easy access to information, resources and opportunities related to education, training, and employment. The MilSpouse.org wWb site is jointly sponsored by the Department of Defense and the Department of Labor.)
    • Military K-12 Partners (The Web site of the Department of Defense Education Activity (DoDEA).)
    • Military Family Support Center Services
      (Federal Occupational Health (FOH)
      Family Support Center Program provides a range of customized support services to military and civilian personnel at installations nationwide. Whether military organizations need fully staffed FSCs or smaller one-person satellite style centers, FOH can offer highly trained family services professionals to help meet the needs of military service members, retirees, DOD civilians, and their families.)
    • Military Installations (Official DoD source for installation and state resources available to active duty, guard and reserve service and family members.)
    • FOCUS Project (Families OverComing Under Stress) (A resiliency-training program for military families and children to help them meet the challenges of combat operational stress during wartime. Working with the existing teams of dedicated military family services personnel, FOCUS staff assists families in understanding how combat operational stress affects them and the service family member, how to manage stress, and how to strengthen their family. FOCUS serves military families at designated Army, Air Force, and Navy/Marine Corps sites.)
  • Army
    • Army Well-Being ((Web site of the Army Well-Being Liaison Office, Human Resources Policy Directorate of the Army Deputy Chief of Staff G1, whose goal is to provide accurate and up-to-date information resources for members of the Army Well-Being constituent communities - Soldiers (Active, National Guard and Reserve), Civilians, Retirees, Veterans and Families.)
    • Army OneSource (Working together, Military OneSource and the United States Army Family Covenant have created this Web site to provide support to Soldiers and their families throughout the world. This Web site replaces the MyArmyLifeToo Web site.)
    • Army FRG (virtual Family Readiness Group) (The Virtual Family Readiness Group (vFRG) web system provides all of the functionality of a traditional FRG in an ad-hoc and on-line setting to meet the needs of geographically dispersed units and families across all components of the Army.)
    • Community Relations - Connecting You with Your Army (The Community Relations Division, headquartered at the Pentagon, is chartered as the Army's senior outreach effort. Through events and relationships with a wide spectrum of organizations, we communicate the Soldier story via a variety of mediums and bring the nation closer to the Soldiers that serve them..This Web site provides information on how to request Army assets and how you can show your support for the Army.)
    • Strong Bonds - Building Ready Families (Strong Bonds is a unit-based, chaplain led program that helps Soldiers and their families build strong relationships.)
    • Army Community Covenant (Program designed to foster and sustain effective state and community partnerships with the Army to improve the quality of life for Soldiers and their Families, both at their current duty stations and as they transfer to other states.)
  • Air Force
    • Air Force Aid Society (The official charity of the United States Air Force. It provides worldwide emergency assistance, sponsors education assistance programs, and offers a variety of base community enhancement programs that improve quality of life for Airmen and their families.)
    • Air Force Family Advocacy Program FAPNet (The mission of the Air Force Family Advocacy Program is to build healthy communities through implementing programs designed for the prevention and treatment of child and partner abuse.)
    • USAF Services - Combat Support and Community Service (Air Force Services Agency Website provided as a public service by HQ AFSVA.)
  • Coast Guard
    • Coast Guard Morale, Well-Being and Recreation Program (The Coast Guard MWR Program overseas the quality of life programs for members of the Coast Guard and their families.)
    • Coast Guard Work-Life Program (The Coast Guard Work-Life Program is located within the Health and Safety Directorate, reporting to the Assistant Commandant for Human Resources.The overall objective is to support the well-being of active duty, reserve and civilian employees and family members.)
  • Marines
    • Marine Corps Community Services (The MCCS programs and services support basic and quality of life needs for members of the Marine Corps and their families.)
  • Navy
    • Navy Fleet and Family Support Programs (The Fleet and Family Support Program (FFSP) provides unified, customer-focused, consistent, and efficient FFSP programs and services to support sustained mission and Navy readiness.)

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DoD/VA Helplines

Army Long Term Family Case Management
Toll Free: 1-866-272-5841
DSN: 221-1846
(One-stop resolution center established to assist surviving family members of deceased Army Soldiers with questions regarding benefits, outreach, advocacy and support.)

Army Reserve Fort Family 24/7 Outreach and Support Program (The single gateway to responsive Family Crisis Assistance for Army Reserve Soldiers & Families.)
1-866 345-8248

DCoE Outreach Center
1-866-966-1020
(A 24-hour outreach center to provide information and referrals to military service members, veterans, their families and others with questions about psychological health and traumatic brain injury. The center is operated by the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE).)

DoD Helpline
U.S. Toll Free: 1-800-796-9699
Local No.: (202) 782-3577 or (DSN: 662)
From Europe Toll Free: 00800-8666-8666
Outside US DSN: 312-662-3577

DoD Safe Helpline
877-995-5247
(Sexual Assault Support for the DoD Community)

DSTRESS Line
1-877-476-7734
(Created by the Marine Corps to provide professional, anonymous counseling for Marines, their families and loved ones.)

Military OneSource
Toll Free: 1-800-342-9647

Military Severely Injured Center
1-888-774-1361
(Dedicated to providing seamless, centralized support to make sure that injured service members and their families achieve the highest level of functioning and quality of life.)

VA National Caregiver Support Line
1-855-260-3274
(Primary resource/referral center to assist caregivers, Veterans and other seeking caregiver information to help in the care of our Nation's Veterans.)

Veterans Crisis Line
1-800-273-TALK, Veterans Press 1
(Created by the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA) to ensure veterans in emotional crisis have free, 24/7 access to trained counselors.)

Vet Center Combat Call Center
1-877-927-8387 (1-877-WAR-VETS)
(An around the clock confidential VA call center where combat Veterans and their families can call to talk about their military experience or any other issue they are facing in their readjustment to civilian life.)

Vets4Warriors
Toll Free: 1-855-838-8255 (1-855-VET-TALK)
(Peer Support Line providing 24/7 confidential peer support, information, and referrals for all National Guard and Reserve service members. Staffed entirely by Veterans with funding from the Office of the Secretary of Defense, the Army National Guard, the Air National Guard, and the Air Force Reserve.)

Women Veterans Call Center
Toll Free: 1-855-829-6636 (1-855-VA-WOMEN)
(An incoming VA call center that receives and responds to questions from women Veterans, their families, and caregivers across the nation about available VA services and resources.)

Wounded Soldier and Family Hotline
Toll Free: 1-800-984-8523
Overseas DSN 312-328-0002
Stateside DSN 328-0002
(For wounded soldiers and their families who have problems related to medical care)

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Military OneSource

Military OneSource is a toll free information and referral telephone service available worldwide to active duty, Reserve, and National Guard military members and their families, and deployed civilians and their families. Military OneSource provides information ranging from every day concerns to deployment/reintegration issues. Additionally, if there is a need for fact-to-face counseling, Military OneSource can provide a referral for twelve sessions per issue with professional civilian counselors at no cost to the military or family member (please note in-person counseling is only available in the United States and Puerto Rico). In addition, Military OneSource offers a web-site (user id: military, password: onesource) for information on a variety of topics and issues.

24/7 Toll Free Telephone Numbers
From the United States: (800) 342-9647
Outside the United States:
Dial the appropriate access code for the U.S. then dial:
(800) 342-9647
Collect Calls Outside the United States dial:
1 (484) 530-5908
Wounded Warrior Resource Center Email Address
wwrc@militaryonesource.com

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Other Organizations Providing Family Services/Resources

  • Community Support
    • Army Community Covenant (Army Community Covenant Web site provides a list of programs of support to soldiers and family members provided by America's communities.)

    • Cause (A non-profit organization that organizes programs that promote recreation, relaxation and resiliency for members of the US Armed Services recuperating from injuries received in support of operations in Iraq and Afghanistan.)

    • Coming Home Project (A non-profit organization devoted to providing compassionate expert care, support, education, and stress management tools for Iraq and Afghanistan veterans, service members, their families, and their service providers.)

    • Department of Defense Community Relations – Ourmilitary.mil Web site (Web site of The Office of the Assistant Secretary of Defense for Public Affairs, Community Relations, which fosters public awareness and understanding of DoD missions, personnel, programs and requirements. This includes managing the America Supports You Web site content. America Supports You is a public affairs initiative intended to communicate citizen support to the men and women serving in the Armed Forces.)

    • Home Base Program (The Red Sox Foundation and Massachusetts General Hospital Home Base Program provides clinical care and support services to New England-area Iraq and Afghanistan service members, veterans and families affected by deployment- or combat-related stress or traumatic brain injury (TBI). It also offers clinical and community education about the "invisible wounds of war," and the challenges of military families and conducts research to improve treatment and understanding of PTSD and TBI.)

    • Joining Forces (A comprehensive national initiative to mobilize all sectors of society to give our service members and their families the opportunities and support they have earned.)

    • Soldiers’ Angels (Soldiers’ Angels is a volunteer-led non-profit organization providing aid and comfort to the men and women of the United States Armed Forces through more than 30 different teams and projects.)

    • The Mission Continues (A non-profit organization which: awards fellowships to empower wounded and disabled veterans to serve in their communities; empowers citizens to complete service projects on behalf of a service member who lost his or her life in the line of duty; and helps service members who were wounded or injured in the line of duty organize and lead service projects with their fellow service members.)

  • Department of Veterans Affairs
    • VA Caregiver Support Page (This page contains information about resources provided by the VA to assist caregivers care for their veteran and for themselves. It includes information about the toll-free National Caregiver Support Line 1-855-260-3274.)

    • VA Vet Centers (The Department of Veterans Affairs Vet Center program operates a system of 207 community based counseling centers which provide readjustment counseling and outreach services to all veterans who served in any combat zone. Services are also available for their family members for military related issues. Services are provided at no cost to the veteran or family.)

    • Make the Connection (Public awareness campaign by the U.S. Department of Veterans Affairs (VA) that provides personal testimonials and resources to help Veterans discover ways to improve their lives.)

    • Coaching into Care (A VA national program that operates as a call center working with family members or friends who become aware of their Veterans' post-deployment difficulties and supports their efforts to find help for the Veteran. The services that this program provides are encouragement and information about getting an evaluation and services, coaching with family members or friends to help motivate the Veteran to seek evaluation/consultation, and referrals to services for veterans and their family members.)

  • Family Service Organizations
    • Administration for Children and Families (ACF) (ACF, an agency within the US Department of Health and Human Services (HHS), is responsible for federal programs that promote the economic and social well-being of families, children, individuals, and communities.)

    • Army Family Child Care Homes (FCC) Online (Army FCC Online is a web based information tool for parents considering using Family Child Care (FCC) as their child care option. It is web based and includes both a public section and a password protected private section. The public section is made up of Garrison FCC Program and contact information. The private section is made up of detailed text and pictures describing individual FCC Provider's homes.)

    • Association of the United States Army (AUSA) Family Programs (AUSA's Family Programs Directorate was founded in 1999 to be an advocate for Army families. The Directorate coordinates a number of activities that support the needs and interests of family members.

    • National Military Family Association (Web site for the NMFA which is dedicated to educating military families concerning their rights, benefits and services available to them and to inform them regarding the issues that affect their lives and promoting and protecting the interests of military families by influencing the development and implementation of legislation and policies affecting them.)

    • Operation Military Kids (U.S. Army's collaborative effort with America's communities to support the children and youth of National Guard and Army Reserve Soldiers impacted by the Global War on Terrorism.)

    • Specialized Training of Military Parents (STOMP) (Designed for military parents of special needs children. Helps identify services for military families on the move as well as newsletters and other resources to link families with common needs.)

    • The Military Family Network (Web site for the MFN, a private organization dedicated to supporting military families and increase their readiness and well-being by connecting them with their communities and the organizations that provide the best service and value.)

  • Deployment Health-Related Information
    • 'LifeArmor' Mobile App (The DoD National Center for Telehealth and Technology (T2) has released a new smartphone mobile application with 17 behavioral topics to help service members and their families manage the challenges of military life.)

    • American Academy of Pediatrics, Support for Military Children and Adolescents

    • afterdeployment.org (Developed by the DoD National Center for Telehealth and Technology (T2) to provide self-care solutions targeting post-traumatic stress, depression, and other behavioral health challenges commonly faced after a deployment.)

    • Moving Forward (Free, on-line educational and life coaching program that teaches problem solving skills to help better handle life's challenges. It is designed by the DoD/VA to be especially helpful for Veterans, Military Service Members and their families.)

    • Deployment Health and Family Readiness Library (This library provides Service members, families, leaders, healthcare providers, and veterans an easy way to find deployment health and family readiness information, including fact sheets, guides, and other products on a wide variety of topics. It was created by the DoD Deployment Health Risk Communication Working Group, a collaborating group of DoD , military service and personal and family readiness organizations.

    • Sesame Workshop, Talk, Listen, Connect, Military Families Cope with Change (Sesame Street Workshop is the nonprofit organization behind the television show Sesame Street. One of its initiatives is to provide support and significant resources for military families with children between the ages of two and five who are experiencing the effects of deployment, multiple deployments, and combat-related injuries.)

    • Military Families Near and Far Web Site (A team effort by Sesame Street and The Electric Company in cooperation with the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury to encourage elementary school-aged children to express their emotions and to communicate as they undergo challenging military transitions.)

    • Center for the Study of Traumatic Stress, Courage to Care Campaign (An electronic health campaign for military and civilian professionals serving the military community, as well as for military men, women and families. Courage to Care consists of fact sheets on timely health topics relevant to military life that provide actionable information.)

  • Mental Health Services
    • Give an Hour (A nonprofit organization that has created a national network of mental health professionals providing free counseling services to returning veterans and their loved ones.)

    • The Soldiers Project (Private, non-profit, independent group of volunteer licensed mental health professionals who provide free counseling and support to military service members who have served or who expect to serve in the Iraq and/or Afghanistan conflicts and to veterans of those conflicts and their families.)

  • Web-based Resource Directories
    • Armed Forces Crossroads Web site is a one-stop location for Air Force, Army, Coast Guard, Marine Corps, Navy, Reserve and National Guard members/families to access on/off base information worldwide. It Includes information on relocation, deployment, transition, employment, and community resources.

    • Military.com Family Guide and Resources Page (Resources page on the Military.com Web site. Military.com is a military and veteran membership organization.)

    • Network of Care™ (An interactive Web site with information on a wide variety of health and social services related topics for consumers, community-based organizations and municipal government workers. The resources include a Service Directory; and links to pertinent Web sites.)

    • Warrior Gateway (A not-for-profit Web portal that connects members of the military community – active duty, National Guard, Reserve, veteran, family member, caretaker – with the resources they need as they transition to civilian life. Resources include service organizations and programs, academic programs, and employers.)

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Transition and Employment Assistance

  • DoD
    • TurboTAP - (DoD's official Web site providing information for servicemembers on transitioning from military service. This site is also supported by the Departments of Labor and Veterans Affairs. TurboTAP.org is intended to supplement the services offered by the Transition Assistance Offices and other groups.)
    • Transition GPS (The Transition GPS (Goals, Plans, Success) web site is designed to provide separating Service members access to their Verification of Military Experience & Training (VMET) documents (DD2586 and Cover Letter) that will assist them in their transition from the military.)
    • Employer Partnership of the Armed Forces - (The Employer Partnership of the Armed Forces is a no-fee program which connects Service members, their Families and veterans with employment opportunities.)
    • Employer Support of the Guard and Reserve (ESGR) - Web site of the ESGR is a Department of Defense organization charged with gaining and maintaining support from all public and private employers for the men and women of the National Guard and Reserve)
    • Real Warriors Campaign, National Guard and Reserve Reintegration Web Page (Information on reintegrating after deployment into family, workplace and community.)
  • Army
  • Air Force
  • Marines
  • Navy
  • US Department of Labor
    • Department of Labor, Recovery and Employment Assistance Lifelines (REALifelines) Advisor (Web site designed by the Department of Labor specifically to provide veterans and transitioning service members wounded and injured as a result of the War on Terrorism, and their family members, with the resources they need to successfully transition to a rewarding career. It also offers extensive information and resources that can benefit all veterans)
    • Veterans' Employment & Training Service (VETS) (VETS' mission is to provide veterans and transitioning service members with the resources and services to succeed in the 21st century workforce by maximizing their employment opportunities, protecting their employment rights and meeting labor-market demands with qualified veterans today.)
    • America's Heroes at Work (DOL project that focuses on the employment challenges of returning service members living with Traumatic Brain Injury (TBI) and/or Post-Traumatic Stress Disorder (PTSD). The Web site is designed to provide employers and the workforce development system with information and tools to help returning service members affected by TBI and/or PTSD succeed in the workplace - particularly service members returning from Iraq and Afghanistan).
  • Department of Homeland Security
    • www.dhs.gov/veterans features information for veterans about how to find employment opportunities at DHS and ways to get involved in community-based efforts like Citizen Corps. It also provides information about special veteran programs such as Operation Warfighter and Wounded Warrior, which provide employment opportunities for severely wounded or recovering service members to assist their transition back to the military or civilian workforce.
  • Other
    • TAOnline.com - Careers for Transitioning Military (Online source of transition assistance information, jobs, and tools for today's separating military. Includes recruiting site for job seekers from the military community (active service members, veterans, DoD civilians, spouses, family members and others). )
    • Helmets to Hardhats (A program to help veterans find employment in the construction industry run by the Center for Military Recruitment, Assessment, and Veterans Employment. The center is a nonprofit organization supported by construction employers and building and trade organizations within the AFL-CIO.)
    • Transitioning Tips for the Work Place

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Wounded Warrior Support

  • DoD
    • Office of the Deputy Under Secretary of Defense (USD) (Personnel and Readiness) for Wounded Warrior Care and Transition Policy Web Page (The mission of this Office is to ensure wounded, ill, injured & transitioning warriors receive high quality care & seamless transition support through proactive leadership, responsive policy, effective oversight & interagency collaboration.)
    • Warrior Care Blog (Provided by the DoD Office of Warrior Care Policy whose responsibilities include Recovery Care Coordination (including National Resource Directory) and Transition Policy (oversight of the Integrated Disability Evaluation System).
    • National Resource Directory (A Web site for connecting wounded warriors, Service Members, Veterans, and their families with those who support them. It provides access to services and resources at the national, state and local levels to support recovery, rehabilitation and community reintegration. The NRD is a partnership between the Departments of Defense, Labor and Veterans Affairs.)
    • DisabilityInfo.gov Web Site (DisabilityInfo.gov is a comprehensive online resource designed to provide people with disabilities with quick and easy access to the information they need. It is managed by the U.S. Department of Labor's Office of Disability Employment Policy (ODEP))
    • Military Severely Injured Center (Ties together military and other government programs, such as the Army Wounded Warrior Program and similar programs in the other services, and those run by the departments of Labor and Veterans Affairs to ensure that all severely injured Service members and their families receive the necessary support needed to prepare severely injured Service members to return to duty or to reintegrate successfully into their home towns. Maintains a 24/7 Helpline.
    • DCoE Outreach Center
      (866) 966-1020
      (A 24-hour outreach center to provide information and referrals to military service members, veterans, their families and others with questions about psychological health and traumatic brain injury. The center is operated by the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE). It can be contacted by phone or by email at resources@dcoeoutreach.org.)
    • inTransition Program (For service members currently receiving mental health treatment and transitioning out of the service or to a new assignment, the Military Health System’s inTransition Program is designed to help them transition their mental health treatment after they move. For assistance, call toll-free 1-800-424-7877 (continental United States including Alaska and Hawaii); 1-800-424-4685 (outside the United States); or 1-314-387-4700 (collect outside the United States). To see several Public Service Announcements about the program, click here.)
    • Career Center for Combat Wounded and Disabled Veterans (Provides listing of veteran friendly employers and job search capability through Monster database.)
    • TRICARE Wounded, Ill and Injured Toolkit (Links to information on TRICARE and MEDICARE benefits for wounded, ill or injured service members.)
    • Health Net Federal Services Warrior Care Support Program (Provides complete healthcare planning and coordination services for Warriors who have been severely injured or have a combat-related behavioral health diagnosis, and their families. Health Net is the contractor for TRICARE North Region)
    • Military OneSource Wounded Warrior Resources Page
    • DoD Special Compensation for Assistance with Activities of Daily Living (SCAADL) Fact Sheet, Sep 11
    • Center for the Study of Traumatic Stress (CSTS)
    • Defense Suicide Prevention Office (DSPO)
      • DSPO Guide, Supporting Military Families in Crisis, 20 Jul 13 (This guide provides military family members with information on suicide warning signs and risk factors, actions to take when a family member is in crisis, and available resources to promote a healthy lifestyle and build a resilient family.)
    • CSTS Courage to Care Courage to Talk (An educational campaign for hospitals and healthcare sites developed by CSTS to facilitate and improve communication around war injuries between healthcare providers and families, and within the family itself, especially in talking to children. The campaign seeks to connect families to resources and providers in the hospital environment who can answer their questions, talk with them about their children, or address other family or communication concerns related to the injury.)
    • DoDI 6025.22 Assistive Technology (AT) for Wounded Service Members, 9 Sep 08 (Establishes policy, defines terms, assigns responsibilities, and provides procedures for establishing AT programs within the Military Health System.)
    • Vision Center of Excellence (The VCE is an inter-agency effort between the Department of Defense (DoD) and the Department of Veterans Affairs (VA). Its mission is to continuously improve the health and quality of life for members of the armed forces and veterans through advocacy and leadership in the development of initiativies focused on the prevention, diagnosis, mitigation, treatment, research and rehabilitation of disorders of the visual system.)
    • OSD Memorandum 03558-10, Medical Care for Caregivers of Members of the Armed Forces Recovering from Serious Injuries or Illnesses, 1 Apr 10 (Authorizes a family member or a non-family member designated as the caregiver by a seriously injured/ill Service member to receive inpatient and outpatient medical care at a Military Treatment Facility (MTF) on a space-available basis as specified in the memorandum.)
  • Army
    • Wounded Soldier and Family Hotline (The purpose of the hotline's call center is twofold: to offer wounded and injured Soldiers and family members a way to seek help to resolve medical issues and to provide an information channel of Soldier medically related issues directly to senior Army leadership so they can improve how Army serves the medical needs of our Soldiers and their families.)
    • US Army Warrior Transition Command (WTC) (The WTC under US Army Medical Command (MEDCOM) acts as overall proponent for the Army’s Warrior Care and Transition Program. The WTC consolidated three existing offices involved in Army warrior care: the MEDCOM Warrior Transition Office (WTO); the Human Resources Command Army Wounded Warrior Program (AW2); and the Office of the Chief of Staff Army, Warrior Care and Transition Office (WCTO).)
    • US Army Human Resources Command, Combat-Related Special Compensation Program (Provides tax-free monthly payments to eligible retired veterans with combat-related injuries. With CRSC, the Service member can receive both full military retirement pay and VA disability compensation, if the injury is combat-related.)
    • Army Proponency Office for Rehabilitation and Reintegration
    • DFAS, Military Pay: Wounded Warrior Pay Web Site (The Defense Finance & Accounting Office is providing a tool to help wounded warriors and those who are medically retired due to disabilities to understand how their retirement pay, Department of Veterans Administration compensation, and Combat Related Special Compensation (CRSC) are determined.)
    • Army Directive 2013-01 Guidance on the Acquisition and Use of Service Dogs by Soldiers, 28 Jan 13 (Provides policies and procedures for the acquisition and use of service dogs by wounded, ill and injured Soldiers with disabilities for whom a service dog is clinically indicated. Does not apply to emotional support, therapy, and activity animals).
  • Air Force
    • Air Force Wounded Warrior Program (The AFW2 Program is an initiative to provide personalized care to Airmen who are separated or retired as a result illness or injury received in support of OEF or OIF.)
  • Marines
    • Marine Wounded Warrior Regiment (The WWR mission is to provide and facilitate assistance to wounded/injured/ill Marines, Sailors attached to or in support of Marine units, and their family members, throughout the phases of recovery. The WWR Web site provides news, information, and useful links related to particular injuries, benefits, helpful organizations and the recovery process as well as issues service members and their families may face along the way.
  • Navy
  • Department of Veterans Affairs
    • VA Polytrauma System of Care (Polytrauma care is for veterans and returning service members with injuries to more than one physical region or organ system, one of which may be life threatening, and which results in physical, cognitive, psychological, or psychosocial impairments and functional disability. The VA Polytrauma System of Care includes 4 Polytrauma Rehabilitation Centers and 21 Polytrauma Network Sites and will soon be adding Polytrauma Support Clinics, which will provide outpatient care and post-release follow-up even closer to home.
  • Other Organizations
    • Transportation Security Administration Military Severely Injured Program for Travelers with Disabilities and Medical Conditions (TSA has partnered with the Department of Defense and has developed a process to coordinate and assist military severely injured and their families traveling through airport security checkpoints so that they have a smooth and uneventful screening experience.)
    • Wounded Warrior Project (A non-profit organization that seeks to assist those men and women of our armed forces who have been severely injured during the conflicts in Iraq , Afghanistan , and other locations around the world by providing them with unique programs and services, raising awareness and enlisting public support, and providing a means for veterans to help each other.)
    • Fisher House (Fisher House™ Foundation donates "comfort homes," built on the grounds of major military and VA medical centers. These homes enable family members to be close to a loved one at the most stressful times - during the hospitalization for an unexpected illness, disease, or injury. Military service secretaries and the Secretary of Veterans Affairs are responsible for the operation and maintenance of the homes.)
    • Association of the United States Army (AUSA) Wounded Warrior and Family Support Page (Contains Internet links to organizations and resources that can provide assistance to wounded warriors and their families.
    • Amputee Coalition of America (The ACA is a national, non-profit amputee consumer educational organization representing people who have experienced amputation or are born with limb differences.)
      • Military in-Step (A publication of the ACA in partnership with the US Army Amputee Patient Care Program.)
    • Sew Much Comfort (A charitable organization which raises money and organizes volunteers to provide adaptive clothing free of charge to support the unique needs of injured service members.)
    • Computer/Electronic Accommodations Program (CAP) (CAP provides assistive technology and services to people with disabilities, Federal managers, supervisors, IT professionals, and Wounded Services Members.)
    • Social Security Administration, Disability Benefits for Wounded Warriors (Social Security Online Web Page describing social security disability benefits for wounded warriors and how to apply for them.)
    • Blinded Veterans Association (The BVA was established specifically to help veterans and their families meet and overcome the challenges of blindness through service programs, regional groups, resources, and advocacy before the legislative and executive branches of government.)
    • USO Wounded Warriors (USO's comprehensive long-term initiative to support America’s wounded warriors and their families.)

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Casualty Assistance Information

  • Federal
    • Military HOMEFRONT Casualty Assistance Web Page (MilitaryHOMEFRONT is the Department of Defense website for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers. This Web page provides answers to questions about the DoD Casualty Assistance Program.)

    • Department of Defense, A Survivor's Guide to Benefits: Taking Care of Our Own (This guide provides an overview of the application for benefits and entitlements process for families of deceased Service members.)

    • Army Long Term Family Case Management Web Site (The ALTFCM is a one-stop resolution center that assists families of fallen Soldiers -- spouses, children, parents, and extended family.)

    • Army Casualty Web Site (The Army Casualty and Mortuary Affairs Operation Center (CMAOC), US Army Human Resources Command ,maintains this Web site as an information and assistance point for casualty-affected Army families and for the many dedicated professionals serving to aid surviving Army family members in their time of greatest need.)

    • Air Force Personnel Center Casualty Services for Military Members (The AFPC maintains this Web site to provide information regarding casualty services for Air Force members and their families.)

    • Navy Casualty Assistance Division (The mission of the Navy Casualty Assistance Division of the Navy Personnel Command is to provide timely, compassionate and caring assistance for Navy families in times of need.)

    • Department of Veterans Affairs Survivor’s Benefits Web Site (This web site is dedicated to the surviving spouses and dependents of military personnel who died while in active military service and to the survivors of veterans who died after active service.It provides information about VA benefits and about other federal agencies and organizations that offer related benefits and services to survivors and dependents.)

    • Military.com, Understanding Survivor Benefits (Resources and information on dealing with the death of a servicemember or retiree.)


  • Other Organizations
    • TAPS (Tragedy Assistance Program for Survivors) (TAPS is a non-profit organization that is a front line resource for all who through war, illness, accident or suicide have lost a loved one serving in the Armed Forces. Its comprehensive services include a national network of peer-based emotional support, case work assistance, crisis intervention, and grief and trauma resources.)

    • Comfort Zone Camps (Comfort Zone Camp is the nation’s largest bereavement camp. Camps are offered free of charge to children ages 7-17 who have experienced the death of a parent, sibling, or primary caregiver. It is an environment where grieving children can have fun and break the isolation death often brings, while learning valuable coping skills for their daily lives.

    • Snowball Express ( Snowball Express is a charity created to provide hope and new memories to the children of military fallen heroes who have died while on active duty since 9/11. With the help of volunteers, donors and sponsors, it provides an annual event for children of these heroes who are between the ages of 5 and 18.)

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Military Pathways®

Military Pathways® (formerly the Mental Health Self-Assessment Program) provides free, anonymous mental health and alcohol self-assessments for family members and service personnel in all branches including the National Guard and Reserve. The assessments address depression, posttraumatic stress disorder (PTSD), generalized anxiety disorder, alcohol use and bipolar disorder and are available online, over the phone, and at special events held at installations worldwide. Results and available resources are listed at the end of each assessment. To take a free, anonymous self-assessment, visit www.MilitaryMentalHealth.org or call 1-877-877-3647.

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Guides to Service Member and Family Assistance Services
  • MyHELPList (Information and Assistance for Military Service and Family Members During Tough Economic Times - a publication of the Office of the Deputy Under Secretary of Defense (Military Community and Family Policy), Personal Finance and Transition Directorate.)

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National Guard/Reserve-Specific Healthcare and Support Services
For information, guidance, and related links on healthcare and service member/family support services specifically for National Guard and Reserve members and their families, please click here.

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Disclaimer

The organizations listed on this page and the hyperlinks to Web sites does not constitute endorsement by the Deployment Health Clinical Center or the Department of Defense of the linked Web site or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the Department of Defense does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD Web site.

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www.PDHealth.mil is the Official Web site of the DoD Deployment Health Clinical Center
Located at Walter Reed National Military Medical Center, Bethesda, MD (MRMC)