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Background
This section of PDHealth.mil provides information and guidance for service members and their families about the service member and family support services that are available from the military, VA, and the private sector.
Table of Contents
| DoD Family Services |
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DoD
- MilitaryHOMEFRONT (DoD Web site for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers.)
- MilSpouse.org (Military Spouse Resource Center is designed to assist the spouses of U.S. total force military personnel by providing easy access to information, resources and opportunities related to education, training, and employment. The MilSpouse.org wWb site is jointly sponsored by the Department of Defense and the Department of Labor.)
- Military K-12 Partners (The Web site of the Department of Defense Education Activity (DoDEA).)
- Military Family Support Center Services
(Federal Occupational Health (FOH) Family Support Center Program provides a range of customized support services to military and civilian personnel at installations nationwide. Whether military organizations need fully staffed FSCs or smaller one-person satellite style centers, FOH can offer highly trained family services professionals to help meet the needs of military service members, retirees, DOD civilians, and their families.)
Army
- Army Well-Being ((Web site of the Army Well-Being Liaison Office, Human Resources Policy Directorate of the Army Deputy Chief of Staff G1, whose goal is to provide accurate and up-to-date information resources for members of the Army Well-Being constituent communities - Soldiers (Active, National Guard and Reserve), Civilians, Retirees, Veterans and Families.)
- Army OneSource (Working together, Military OneSource and the United States Army Family Covenant have created this Web site to provide support to Soldiers and their families throughout the world. This Web site replaces the MyArmyLifeToo Web site.)
- Army FRG (virtual Family Readiness Group) (The Virtual Family Readiness Group (vFRG) web system provides all of the functionality of a traditional FRG in an ad-hoc and on-line setting to meet the needs of geographically dispersed units and families across all components of the Army.)
- Community Relations - Connecting You with Your Army (The Community Relations Division, headquartered at the Pentagon, is chartered as the Army's senior outreach effort. Through events and relationships with a wide spectrum of organizations, we communicate the Soldier story via a variety of mediums and bring the nation closer to the Soldiers that serve them..This Web site provides information on how to request Army assets and how you can show your support for the Army.)
- USAREUR G1 Human Dimension Resources (US Army Europe G1 Office provides Pre- and Post-Deployment resources for soldiers, civilians, and family members)
- USACHPPM HOOAH for Health (US Army Center for Health Promotion and Prevenitve Medicine Web site addressing Army force health protection and readiness requirements, particularly for the reserve components.)
- Strong Bonds - Building Ready Families (Strong Bonds is a unit-based, chaplain led program that helps Soldiers and their families build strong relationships.)
- FOCUS Project (Families OverComing Under Stress) (A resiliency-training program for military families and children to help them meet the challenges of combat operational stress during wartime. Working with the existing teams of dedicated military family services personnel, FOCUS staff assists families in understanding how combat operational stress affects them and the service family member, how to manage stress, and how to strengthen their family. FOCUS currently serves military families at
9 different Navy sites.)
Air Force
- Air Force Aid Society (The official charity of the United States Air Force. It provides worldwide emergency assistance, sponsors education assistance programs, and offers a variety of base community enhancement programs that improve quality of life for Airmen and their families.)
- Air Force Crossroads (The Official Community Website of the United States Air Force)
- Air Force Family Advocacy Program FAPNet (The mission of the Air Force Family Advocacy Program is to build healthy communities through implementing programs designed for the prevention and treatment of child and partner abuse.)
Coast Guard
- Coast Guard Morale, Well-Being and Recreation Program (The Coast Guard MWR Program overseas the quality of life programs for members of the Coast Guard and their families.)
- Coast Guard Work-Life Program (The Coast Guard Work-Life Program is located within the Health and Safety Directorate, reporting to the Assistant Commandant for Human Resources.The overall objective is to support the well-being of active duty, reserve and civilian employees and family members.)
Marines
- Marine Corps Community Services (The MCCS programs and services support basic and quality of life needs for members of the Marine Corps and their families.)
Navy
- Navy Fleet and Family Support Programs (The Fleet and Family Support Program (FFSP) provides unified, customer-focused, consistent, and efficient FFSP programs and services to support sustained mission and Navy readiness.)
- Navy Lifelines Service Network, Answers for Sailors, Marines and Their Families (The Official Quality of Life delivery network of the Department of the Navy, serving Sailors, Marines, and their families.)
- Navy Family Support and Relocation Assistance (The Bureau of Naval Personnel provides a comprehensive resource for Navy spouses and their families to access information about the Navy communities in which they reside or to which they may be relocating.)
- FOCUS Project (Families OverComing Under Stress) (A resiliency-training program for military families and children to help them meet the challenges of combat operational stress during wartime. Working with the existing teams of dedicated military family services personnel, FOCUS staff assists families in understanding how combat operational stress affects them and the service family member, how to manage stress, and how to strengthen their family. FOCUS currently serves military families at
9 different Navy sites.)
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| Military OneSource |
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Military OneSource is a toll free information and referral telephone service available worldwide to active duty, Reserve, and National Guard military members and their families, and deployed civilians and their families. Military OneSource provides information ranging from every day concerns to deployment/reintegration issues. Additionally, if there is a need for fact-to-face counseling, Military OneSource can provide a referral for twelve sessions per issue with professional civilian counselors at no cost to the military or family member (please note in-person counseling is only available in the United States and Puerto Rico). In addition, Military OneSource offers a web-site (user id: military, password: onesource) for information on a variety of topics and issues.
24/7 Toll Free Telephone Numbers
From the United States: (800) 342-9647
Outside the United States:
Dial the appropriate access code for the U.S. then dial:
(800) 342-9647
Collect Calls Outside the United States dial:
1 (484) 530-5908
Wounded Warrior Resource Center Email Address
wwrc@militaryonesource.com |
| Other Organizations Providing Family Services/Resources |
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USUHS Courage to Care (An electronic health campaign developed by the Uniformed Services University of the Health Sciences for military and civilian professionals serving the military community, as well as for military men, women and families. Courage to Care consists of fact sheets on timely health topics relevant to military life that provide actionable information.
Deployment Health and Family Readiness Library (This library provides Service members, families, leaders, healthcare providers, and veterans an easy way to find deployment health and family readiness information, including fact sheets, guides, and other products on a wide variety of topics. It was created by the DoD Deployment Health Risk Communication Working Group, a collaborating group of DoD , military service and personal and family readiness organizations.
Military.com Family Guide and Resources Page (Resources page on the Military.com Web site. Military.com is a military and veteran membership organization.)
National Military Family Association (Web site for the NMFA which is dedicated to educating military families concerning their rights, benefits and services available to them and to inform them regarding the issues that affect their lives and promoting and protecting the interests of military families by influencing the development and implementation of legislation and policies affecting them.)
The Military Family Network (Web site for the MFN, a private organization dedicated to supporting military families and increase their readiness and well-being by connecting them with their communities and the organizations that provide the best service and value.
Association of the United States Army (AUSA) Family Programs (AUSA's Family Programs Directorate was founded in 1999 to be an advocate for Army families. The Directorate coordinates a number of activities that support the needs and interests of family members.
VA Vet Centers (The Department of Veterans Affairs Vet Center program operates a system of 207 community based counseling centers which provide readjustment counseling and outreach services to all veterans who served in any combat zone. Services are also available for their family members for military related issues. Services are provided at no cost to the veteran or family.)
American Academy of Pediatrics, Uniformed Services Deployment Page (This page contains two videos, with supporting Facilitator guides, designed to help both military and civilian professionals who provide services to children, adolescents and youth, more fully understand the effects of deployment and how to successfully manage them and to help children and adolescents cope with the difficulties of deployment in their family.)
Sesame Workshop, Talk, Listen, Connect, Military Families Cope with Change (Sesame Street Workshop is the nonprofit organization behind the television show Sesame Street. One of its initiatives is to provide support and significant resources for military families with children between the ages of two and five who are experiencing the effects of deployment, multiple deployments, and combat-related injuries.)
Operation Military Kids (U.S. Army's collaborative effort with America's communities to support the children and youth of National Guard and Army Reserve Soldiers impacted by the Global War on Terrorism.)
TriWest Healthcare Alliance, Help from Home Video (Addresses the challenge of helping military Service members and their families cope with deployment-related issues.)
Department of Defense Community Relations – Ourmilitary.mil Web site (Web site of The Office of the Assistant Secretary of Defense for Public Affairs, Community Relations, which fosters public awareness and understanding of DoD missions, personnel, programs and requirements.This includes managing the America Supports You Web site content. America Supports You is a public affairs initiative intended to communicate citizen support to the men and women serving in the Armed Forces.)
Give an Hour (A nonprofit organization that has created a national network of mental health professionals providing free counseling services to returning veterans and their loved ones.)
TAPS (Tragedy Assistance Program for Survivors (TAPS is a non-profit organization that is a front line resource for all who through war, illness, accident or suicide have lost a loved one serving in the Armed Forces. Its comprehensive services include a national network of peer-based emotional support, case work assistance, crisis intervention, and grief and trauma resources.)
Army Community Covenant (Army Community Covenant Web site provides a list of programs of support to soldiers and family members provided by America's communities.)
Hand2Hand Contact (The mission of Hand2Hand Contact is to educate civilians across America about the psychosocial impact of war on the returning Service Member, and to assist American communities in understanding, supporting, and reintegrating our Veterans.)
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| Transition and Employment Assistance |
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DoD
Army
Air Force
- Air Force Crossroads Employment Page (Provides information and assistance with job search, skills posting, telecommuting opportunities, resume development and helpful employment resource links.)
Marines
Navy
US Department of Labor
- Department of Labor, Recovery and Employment Assistance Lifelines (REALifelines) Advisor (Web site designed by the Department of Labor specifically to provide veterans and transitioning service members wounded and injured as a result of the War on Terrorism, and their family members, with the resources they need to successfully transition to a rewarding career. It also offers extensive information and resources that can benefit all veterans)
- Veterans' Employment & Training Service (VETS) (VETS' mission is to provide veterans and transitioning service members with the resources and services to succeed in the 21st century workforce by maximizing their employment opportunities, protecting their employment rights and meeting labor-market demands with qualified veterans today.)
- America's Heroes at Work (DOL project that focuses on the employment challenges of returning service members living with Traumatic Brain Injury (TBI) and/or Post-Traumatic Stress Disorder (PTSD). The Web site is designed to provide employers and the workforce development system with information and tools to help returning service members affected by TBI and/or PTSD succeed in the workplace - particularly service members returning from Iraq and Afghanistan).
Other
- Helmets to Hardhats (A program to help veterans find employment in the construction industry run by the Center for Military Recruitment, Assessment, and Veterans Employment. The center is a nonprofit organization supported by construction employers and building and trade organizations within the AFL-CIO.)
- Transitioning Tips for the Work Place
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| Wounded Warrior Support |
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DoD
- WarriorCare Web Site (A DoD Web site designed to provide links to resources for wounded, ill, or injured Servicemembers and families; healthcare; and transition to civilian life for active-duty military, veterans, and family members.)
- Wounded Warrior Resource Center (The WWRC provides assistance to wounded service members, their families, and caregivers who have concerns or questions during recovery, rehabilitation and community reintegration. This assistance does not replace the specialized wounded warrior programs established by each of the military services, but it offers another avenue of information on and assistance with military facilities, health care services, and/or benefits information. The WWRC Web site www.woundedwarriorresourcecenter.com supports access to the WWRC Call Center and trained specialists who are available 24 hours a day, 7 days a week by phone at 1-800-342-9647 or by email at wwrc@militaryonesource.com.)
- National Resource Directory (An online partnership of "shared care" providing information on, and access to, services and resources for wounded, ill and injured service members, veterans, their families and those who support them from recovery and rehabilitation to community reintegration. The NRD is a collaborative effort between the departments of Defense, Labor and Veterans Affairs.)
- DisabilityInfo.gov Web Site (DisabilityInfo.gov is a comprehensive online resource designed to provide people with disabilities with quick and easy access to the information they need. It is managed by the U.S. Department of Labor's Office of Disability Employment Policy (ODEP))
- Military Severely Injured Center (Ties together military and other government programs, such as the Army Wounded Warrior Program and similar programs in the other services, and those run by the departments of Labor and Veterans Affairs to ensure that all severely injured Service members and their families receive the necessary support needed to prepare severely injured Service members to return to duty or to reintegrate successfully into their home towns. Maintains a 24/7 Helpline.
- DCoE Outreach Center
(866) 966-1020
(A 24-hour outreach center to provide information and referrals to military service members, veterans, their families and others with questions about psychological health and traumatic brain injury. The center is operated by the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE). It can be contacted by phone or by email at resources@dcoeoutreach.org.)
- Career Center for Combat Wounded and Disabled Veterans (Provides listing of veteran friendly employers and job search capability through Monster database.)
- TRICARE Wounded, Ill and Injured Toolkit (Links to information on TRICARE and MEDICARE benefits for wounded, ill or injured service members.)
- Health Net Federal Services Warrior Care Support Program (Provides complete healthcare planning and coordination services for Warriors who have been severely injured or have a combat-related behavioral health diagnosis, and their families. Health Net is the contractor for TRICARE North Region)
- Military OneSource Wounded Warrior Resources Page
- Veterans’ Disability Benefits Commission (The Commission’s purpose is to carry out a study of the benefits under the laws of the United States that are provided to compensate and assist veterans and their survivors for disabilities and deaths attributable to military service, and to produce a report on the study.)
- DoD New Retired Benefits Programs Web Page (Under Secretary of Defense for Personnel and Readiness Web page describing Concurrent Retirement and Disability Payments (CRDP) and Combat-Related Special Compensation (CRSC) Programs.)
- Center for the Study of Traumatic Stress Warrior Care Web Page (The CSTS addresses both the invisible and visible wounds of war through research, education and consultation. This Web page features two important Leadership documents that lay the foundation for evidenced-informed care for the Wounded Warrior as well as his/her family. It also contains fact sheets for healthcare providers and military families on post-deployment stress symptoms, and a dedicated warrior care campaign, Resources for Recovery.)
- DoDI 6025.22 Assistive Technology (AT) for Wounded Service Members, 9 Sep 08 (Establishes policy, defines terms, assigns responsibilities, and provides procedures for establishing AT programs within the Military Health System.)
Army
- US Army Wounded Warrior Program (AW2) (Designed to provide severely wounded Soldiers and their families with a system of advocacy and follow-up with personal support to assist them as they return to duty, or to civilian life.)
- US Army Warrior Transition Command (Effective 1 Apr 09, the WTC is new command under US Army Medical Command (MEDCOM) that serves as the organizational focal point for the Army's Warrior Care and Transition Program (WCTP). The WTC consolidates three existing offices/agencies involved in Army warrior care: the Warrior Transition Office (WTO), previously under MEDCOM; the Army Wounded Warrior Program (AW2), previously under Human Resources Command; and the Warrior Care and Transition Office (WCTO) previously under the Office of the Chief of Staff, Army.)
- US Army Human Resources Command, Combat-Related Special Compensation Program (Provides tax-free monthly payments to eligible retired veterans with combat-related injuries. With CRSC, the Service member can receive both full military retirement pay and VA disability compensation, if the injury is combat-related.)
- Army Proponency Office for Rehabilitation and Reintegration
Air Force
- Air Force Wounded Warrior Program (The AFW2 Program is an initiative to provide personalized care to Airmen who are separated or retired as a result illness or injury received in support of OEF or OIF.)
Marines
- Marine Wounded Warrior Regiment (The WWR mission is to provide and facilitate assistance to wounded/injured/ill Marines, Sailors attached to or in support of Marine units, and their family members, throughout the phases of recovery. The WWR Web site provides news, information, and useful links related to particular injuries, benefits, helpful organizations and the recovery process as well as issues service members and their families may face along the way.
Navy
- Navy Safe Harbor Program (Navy Personnel Command program to provide personalized support and assistance to severely injured Sailors and their family.)
- Combat-Related Special Compensation Board (CRSCB) (Combat-Related Special Compensation (CRSC) is a benefit allowing certain career retirees to receive both retirement pay and payments for combat-related disabilities. The statute defining this program is Title 10 U.S. Code Section 1413a. The law is implemented in accordance with The Office of the Secretary of Defense (DOD) guidance. The CRSC Board of the Secretary of the Navy Council of Review Boards (SECNAV CORB) manages this program for the Secretary of the Navy.)
Department of Veterans Affairs
- VA Polytrauma System of Care (Polytrauma care is for veterans and returning service members with injuries to more than one physical region or organ system, one of which may be life threatening, and which results in physical, cognitive, psychological, or psychosocial impairments and functional disability. The VA Polytrauma System of Care includes 4 Polytrauma Rehabilitation Centers and 21 Polytrauma Network Sites and will soon be adding Polytrauma Support Clinics, which will provide outpatient care and post-release follow-up even closer to home.
Other Organizations
- Transportation Security Administration Military Severely Injured Program for Travelers with Disabilities and Medical Conditions (TSA has partnered with the Department of Defense and has developed a process to coordinate and assist military severely injured and their families traveling through airport security checkpoints so that they have a smooth and uneventful screening experience.)
- Wounded Warrior Project (A non-profit organization that seeks to assist those men and women of our armed forces who have been severely injured during the conflicts in Iraq , Afghanistan , and other locations around the world by providing them with unique programs and services, raising awareness and enlisting public support, and providing a means for veterans to help each other.)
- Fisher House (Fisher House™ Foundation donates "comfort homes," built on the grounds of major military and VA medical centers. These homes enable family members to be close to a loved one at the most stressful times - during the hospitalization for an unexpected illness, disease, or injury. Military service secretaries and the Secretary of Veterans Affairs are responsible for the operation and maintenance of the homes.)
- Association of the United States Army (AUSA) Wounded Warrior and Family Support Page (Contains Internet links to organizations and resources that can provide assistance to wounded warriors and their families.
- National Military Family Association (NMFA), Resources for Wounded or Injured Servicemembers and their Families Fact Sheet, Jul 06 (An easy-to-use guide to give military families a basic understanding of available resources and the overall process if their service member is wounded, injured or becomes ill in the line of duty.
- Amputee Coalition of America (The ACA is a national, non-profit amputee consumer educational organization representing people who have experienced amputation or are born with limb differences.)
- Military in-Step (A publication of the ACA in partnership with the US Army Amputee Patient Care Program.)
- Sew Much Comfort (A charitable organization which raises money and organizes volunteers to provide adaptive clothing free of charge to support the unique needs of injured service members.)
- Computer/Electronic Accommodations Program (CAP) (CAP provides assistive technology and services to people with disabilities, Federal managers, supervisors, IT professionals, and Wounded Services Members.)
- Social Security Administration, Disability Benefits for Wounded Warriors (Social Security Online Web Page describing social security disability benefits for wounded warriors and how to apply for them.)
- Blinded Veterans Association (The BVA was established specifically to help veterans and their families meet and overcome the challenges of blindness through service programs, regional groups, resources, and advocacy before the legislative and executive branches of government.)
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| Casualty Assistance Information |
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- Army Long Term Family Case Management Web Site (The ALTFCM is a one-stop resolution center that assists families of fallen Soldiers -- spouses, children, parents, and extended family.)
- Army Casualty Web Site (The Army Casualty and Mortuary Affairs Operation Center (CMAOC), US Army Human Resources Command ,maintains this Web site as an information and assistance point for casualty-affected Army families and for the many dedicated professionals serving to aid surviving Army family members in their time of greatest need.)
- Air Force Personnel Center Casualty Services for Military Members (The AFPC maintains this Web site to provide information regarding casualty services for Air Force members and their families.)
- Marine Corps Casualty Assistance Section (The HQMC Casualty Section implements, executes and manages the Casualty Assistance Program, which includes providing assistance to Marine Corps families with compassion, dignity and honor.)
- Navy Casualty Assistance Division (The mission of the Navy Casualty Assistance Division of the Navy Personnel Command is to provide timely, compassionate and caring assistance for Navy families in times of need.)
- Department of Defense, A Survivor's Guide to Benefits: Taking Care of Our Own (This guide provides an overview of the application for benefits and entitlements process for families of deceased Service members.)
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| DoD Mental Health Self-Assessment Program |
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The Mental Health Self-Assessment (MHSA) Program is a voluntary, anonymous mental health and alcohol self-assessment and referral program offered to military families and service members affected by deployments and mobilizations. It is available online at www.MilitaryMentalHealth.org and as a recorded interactive phone assessment at 1-877-877-3647. This program is provided by the nonprofit organization Screening for Mental Health, Inc., with funding from the Department of Defense Office of Health Affairs. Results and available resources are listed at the end of each assessment. Self-assessments for depression, alcohol disorders, post traumatic stress disorder (PTSD), generalized anxiety disorder, and bipolar disorder can be found by clicking the icon below. |
| Guides to Service Member and Family Assistance Services |
- MyHELPList (Information and Assistance for Military Service and Family Members During Tough Economic Times - a publication of the Office of the Deputy Under Secretary of Defense (Military Community and Family Policy), Personal Finance and Transition Directorate.)
- Wounded Service Members Employment Resource and Assistance Links (US Army War College Military Family Program Web Page with links to assistance Web sites for all services and ranks in the active military and reserves. Some web sites are commercial in nature and may or may not require a fee for their services or information.)
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