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Welcome to the Technical Help section of the Deployment Health Clinical Center Web site.

Whether you are a first time visitor or regular user, you may need assistance in setting up your Web browser, accessing PDF files, or viewing PowerPoint slides. On this page, we have tried to answer some of the most frequent technical questions.

For information on how to navigate and search PDHealth, please click here.


Technical Questions


Technical Questions

Q. Which Web browser should I use to view the Web site?

A. We've tested the Web site on a number of different browsers and Internet Service Providers (ISPs), including Internet Explorer, Netscape, AOL (America Online). Although each one has different capabilities, you should be able to use any browser to access this site. If you have any problems, please let us know by using our Contact DHCC page or call 1-866-559-1627 or 1-800-796-9699.

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Q. What monitor screen resolution should I use to view the Web site?

A. We designed the Web pages to stay within an area that is 640 pixels wide.

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Q. Are there any browser options that will help me get the most out of the visit?

A. Yes. We recommend that you enable JavaScript in your browser preference menu, enable style sheets, and allow images to download. If you have questions about these options, please consult your browser's Help menu.

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Q. What should I do if a page is taking too long to download?

A. We've tried to minimize the download time for each page by compressing images. However, depending on your connection to the Internet, the day of the week, and time of day, you may find the download slow. We suggest that you temporarily turn off the download images option. Your browser's Help menu will offer guidance on how to do this.

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Q. What are PDF files?

A. Portable Document Format (PDF) files are created with Adobe Acrobat. This file format allows users to view and print files without needing the original development software. For example, many brochures and pamphlets are created using software like Adobe PageMaker or QuarkXpress. By saving the file as a PDF, anyone with the Adobe Acrobat Reader can read and print the file, not just those with PageMaker or QuarkXpress. The PDF format also has the added advantage of producing smaller file sizes, making it an excellent format for Internet transfers.

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Q. How can I read PDF files?

A. To view a PDF file, you will need to install the free Acrobat Reader software, downloadable from the Adobe Web site.

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Q. I received an error message that read, "Acrobat Reader: There was an error processing a page. A font contains a bad CMap/Encoding." What does that mean?

A. This may mean that a later version of Acrobat Reader is needed to open the file. Try downloading the latest version of the software (which is free) from the Adobe Web site.

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Q. What are Word or DOC files?

A. Microsoft Word is the word processing software that the Department of Defense uses. It saves files with a *.doc extension.

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Q. Can I still read Word documents if I don't have Word?

A. Yes! Microsoft provides free Word Viewers on its Web site. These viewers allow people who don't have Word to open (but not edit) those files.

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Q. I don't have the right version of Word. What should I do?

A. Don't worry. Microsoft's Web site offers Word Converters that you can download to read files created in another version of Word.

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Q. What are PowerPoint or PPT files?

A. Microsoft PowerPoint is the software that the Department of Defense often uses for briefings and presentations. It saves files with a *.ppt extension.

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Q. Can I still read PowerPoint documents if I don't have the software?

A. Microsoft does provide free PowerPoint Viewers on its Web site that you can download. These viewers allow people who don't have PowerPoint to read those files.

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Q. My version of PowerPoint won't open the file on your site. What should I do?

A. Don't worry. Microsoft's Web site offers PowerPoint Converters that you can download to read files created in another version of PowerPoint.

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Q. Is this site compliant with Section 508 of the Rehabilitation Act Amendments, as amended by the Workforce Investment Act of 1998?

A. We have made every effort to make this Web site accessible to people who have disabilities. It's important for everyone to be able to access this information. The techniques we have employed include having "alt" tags that describe images, text lists for image maps, options to skip navigation bars, colors are not required, and frames are not used. Whenever a new window is opened, the user is alerted. If you encounter any accessibility issues, please let us know. Our telephone number, e-mail address, and postal address are found on the Contact DHCC page. If you are interested in learning more about Section 508 please visit the Federal Information Technology Accessibility Initiative Web site.

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Q. I can't find the answer to my issue on this page. What should I do?

A. Please use the Contact DHCC page to let us know how we can help you further.

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www.PDHealth.mil is the Official Web site of the DoD Deployment Health Clinical Center
Located at Walter Reed National Military Medical Center, Bethesda, MD (MRMC)